Privacy Notice

Last updated: 9 October 2026

This notice explains how Rapid Apex Digital Solutions (“NomoQ”) handles personal data as the operator of the NomoQ queue management service. Businesses using NomoQ are the controllers of their own customers’ data; we process it on their behalf.

What we collect

Workspace accounts: your business name, staff email addresses, and password hashes — used to operate your account and authenticate staff.

Customer data via your queue: names, optional mobile numbers, and visit details entered by or for your customers. This is processed strictly on behalf of the business using NomoQ, for queue management and the notifications that business enables.

Service telemetry: technical logs needed to run and secure the service (request logs, error logs).

How we use it

To provide and improve the service, authenticate users, send transactional email (verification, password resets, service notices), and prevent abuse. We do not sell personal data and we do not use your customers’ data for marketing.

Retention

Queue records (customers’ names, numbers, visit details) are automatically deleted 90 days after the visit. Workspace accounts are kept while the workspace is active; on closure you may request deletion, and we will remove account data within 30 days.

Sharing and sub-processors

We share data only with service providers needed to run NomoQ — currently hosting Spaceship (Singapore) and email delivery Resend — bound by contract to process data only on our instructions. We disclose data to others only when required by law.

Security

Passwords are stored only as salted hashes. Access to production data is limited and logged. Traffic is encrypted in transit. Queue check-in links use unguessable, rotating tokens so they cannot be shared or replayed.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export personal data, and to object to certain processing. Staff and workspace owners: contact hello@nomo-q.com. Customers of a business using NomoQ: your request goes to that business — their queue notice shows their contact; they can act on your data directly.

If you are in the Philippines, you may also raise a complaint with the National Privacy Commission. If you are in the EEA/UK, our legal basis for account data is performance of a contract; for service telemetry, legitimate interest.

International transfers

NomoQ is operated from the Philippines; data may be processed in the hosting region you are assigned. Where required, transfers rely on standard contractual clauses.

Changes and contact

We will post updates to this notice here with a new “last updated” date. Questions: hello@nomo-q.com.

Questions? hello@nomo-q.com